Product Questions
& Answers

The ApeX² SmartTap comes with a 2-tier warranty:

• 1 year — All electronic components, including digital touch interface faucets, boilers, and chillers
• 2 years — All conventional (mechanical) faucet bodies

Both warranties cover manufacturing defects under normal use conditions.

Warranty covers manufacturing defects under normal usage only. It does not cover damage from misuse, improper installation, or accidental physical damage. Contact our team at 016-263 0722 if you have a specific concern and we'll assess it for you.

The filter is designed to last up to 12 months or 5,000 litres, depending on usage and water quality. The single integrated cartridge combines anti-scaling and anti-bacterial protection in one unit.

For larger households with higher daily water usage, we recommend replacing the filter every 8 months to maintain optimal performance, water quality, and system efficiency.

The activated carbon fibre composite filter removes:

• Chlorine & chloramines
• Lead and heavy metals
• Sediment and rust particles
• Unpleasant odours and taste
• Microbial and bacterial impurities
• Scale buildup (anti-scaling protection)

It is WRAS certified and operates with zero energy consumption.

Filter replacement is available in two options:

• RM348 — Self-replacement (DIY quick-connect, no technician needed)
• RM448 — With on-site installation service included

The quick-connect system is tool-free: twist out the old cartridge, push in the new one.

This is an activated carbon fibre composite filter using adsorption technology to remove impurities while maintaining good water flow. Designed for daily drinking water directly from your tap — no storage tank, no delay.

Yes — this filter is more than sufficient for Malaysian treated water supply. Malaysia's water is already government-treated and safe at source. This filter enhances it further by:

• Removing chlorine and odour
• Improving taste
• Filtering out common impurities and sediment

For normal household use, this gives you clean, safe, and practical drinking water every day.

Our filter is designed for practical everyday drinking water — clean, safe, and without the cost and complexity of RO or alkaline systems.

For most homes in Malaysia, this filter is well-balanced and good enough. You would only need RO or a more complex system if your water source is heavily contaminated or you have very specific filtration requirements. Otherwise, this gives you clean water, better taste, and reliable daily use.

This filter is much more affordable than RO or alkaline systems — no bulky separate system, no high maintenance costs, no water wastage. It is a cost-effective solution for everyday use.

No. The ApeX² filter maintains a strong and consistent flow rate of 3.8–5.0 litres per minute — unlike tank-based or RO systems which can noticeably slow water delivery. You get filtered water on demand, instantly.

Depending on the model, your ApeX² SmartTap can dispense:

• 💧 Filtered Room Temperature water — purified via activated carbon fibre composite filter
• 🔵 Cold water
• 🔴 Boiling water — adjustable from 45°C (suitable for baby's milk) up to 98°C, full models only
• ❄️ Chilled water — CorePro MAX, FlexiPro X, and HybridPro

Starter models provide filtered water at room temperature with hot and cold only — no boiling function.

The boiling water function is adjustable from 45°C up to 98°C. The lower range (around 45°C) is ideal for preparing baby's milk safely, while the higher range is suitable for instant beverages, noodles, and cooking — no kettle needed. Powered by Incoloy® 800 heating elements — food-safe, corrosion-resistant, and built for long-term durability.

Yes. The boiling water function uses a child-safe dual-action mechanism. The user must grip the control like a motorbike throttle — pressing the safety button inward — then turn the knob backward to dispense. This deliberate two-step action prevents accidental activation.

A spring-return mechanism also ensures that if the control is released suddenly, flow immediately stops and resets — preventing unintended hot water discharge.

Yes. The HybridPro includes an unlock screen feature. Users must press and hold the unlock button for 3 seconds before any function — including boiling water — can be accessed. This ensures boiling water cannot be activated accidentally.

The tap body is solid brass — premium, durable, and corrosion-resistant. Internally, the system uses 2–4 isolated food-grade waterways (food-grade pipe, silicone, PE, and SS304 stainless steel) to prevent any cross-contamination between the different water outputs.

Currently Available:

• CorePro Starter — Filtered + hot/cold (no boiling) | RM2,488
• CorePro — + Boiling water | RM3,988
• CorePro MAX — + Boiling + built-in chiller | RM5,888
• FlexiPro Starter — Pull-out, filtered + hot/cold | RM2,888
• FlexiPro — Pull-out + boiling | RM4,488
• FlexiPro X — Pull-out + boiling + chiller | RM5,988
• HybridPro — Digital touch + boiling + chiller | RM5,988

Coming Soon:

• TouchPro / TouchPro X — orders not yet open

Most models come in 4 finishes: Matte Black, Chrome, Brushed Nickel, and Gold (+RM200 upgrade).

HybridPro note: Only Matte Black and Chrome are in stock. Brushed Nickel and Gold are on order basis — no guaranteed lead time.

The HybridPro (RM5,988) features a digital touch interface on the faucet body — select water type and temperature with a tap. Includes boiling water and built-in chiller, matching the CorePro MAX in function with a more refined digital control experience.

Model	Outright Price	±Monthly (24mo)
CorePro Series
CorePro Starter	RM2,488	±RM103.67/mo
CorePro	RM3,988	±RM166.17/mo
CorePro MAX	RM5,888	±RM245.33/mo
FlexiPro Series
FlexiPro Starter	RM2,888	±RM120.33/mo
FlexiPro	RM4,488	±RM187.00/mo
FlexiPro X	RM5,988	±RM249.50/mo
HybridPro
HybridPro	RM5,988	±RM249.50/mo
Coming Soon
TouchPro / TouchPro X	Not yet available	—

All prices include faucet and filter. Gold finish +RM200.

0% installment plans up to 24 months on most major credit cards:

• ✓ Most banks — up to 24 months
• ⚠️ CIMB — up to 12 months only
• ✗ Public Bank — not supported
• ✗ Maybank — not supported

Available in-store only at our Gaya Room showroom.

On a 24-month ownership plan, the CorePro works out to approximately RM5.50 per day — less than a cup of coffee — giving you instant access to boiling, filtered, cold, and ambient water with no monthly rental or ongoing contract.

With ApeX², you own the tap outright — integrated directly into your kitchen sink for a cleaner, more premium look. No lock-in rental contracts.

• ✓ Space-saving — replaces your existing tap, no extra appliance needed
• ✓ You own it — no rental fees, no lock-in contracts
• ✓ Instant boiling water — no kettle needed
• ✓ WRAS-certified filtration — anti-bacterial and anti-scaling
• ✓ Child-safe lock on boiling water function
• ✓ Solid brass body — premium finishes including gold
• ✓ 0% installment up to 24 months
• ✓ ~RM5.50/day on 24-month plan

Yes — the ApeX² SmartTap involves both water and electrical connections (for the boiler and chiller units beneath the sink). Professional installation is required and our team can arrange this. The under-sink setup keeps your countertop clean and minimalist-looking.

Visit our flagship experience showroom:

The Gaya Room
G-G-01, The Potpourri, No. 2, Jalan PJU 1A/41
Ara Damansara, 47301 Petaling Jaya

📞 Call 016-263 0722 to book a product demo slot.

Maintenance is minimal by design:

• Replace the filter every 12 months or 5,000 litres (8 months for larger households)
• The integrated anti-scaling cartridge protects internal components automatically
• Wipe exterior with a damp cloth — avoid abrasive cleaners
• For electrical concerns within warranty, contact our service team

Replacement: RM348 (self) or RM448 (with service).

Yes — as with any system that includes a water cooling chiller and boiler, there will be a small amount of additional water and electricity usage.

The chiller operates using a water-cooling process, which may result in slight water consumption during its cooling cycle. This is normal and part of how the system maintains chilled water without using traditional air-based cooling.

The boiler will also consume electricity to keep water heated and ready for use. However, it is designed to be efficient and only uses energy as required.

Overall, the additional consumption is minimal and typical for systems that provide instant chilled and boiling water — while offering the convenience of having everything directly from your tap.